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Advertising feature
The National Disability Insurance Agency (NDIA) has released details of a new NDIS “pathway” designed to significantly improve the experience people and organisations have with the NDIS.
Central to the new participant pathway is the delivery of face-to-face engagement for all NDIS plan development, based on the individual’s preference. This improvement has already resulted in a substantial increase in the number of plans being developed in person.
The new pathway will be progressively piloted and tested over the coming months before being rolled out nationally.
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The new pathway will include:
- A consistent point of contact, who plays a key role in empowering participants to achieve outcomes
- Planning being undertaken with a skilled Local Area Coordinator or NDIA planner who will spend time understanding each participant’s unique needs
- A stronger focus on the broader system of supports for people with disability, including other government services such as health, education and transport
- Communication which emphasises the objectives of the NDIS, with a clear focus on outcomes and goals during planning
- Information that is clear, consistent and available in accessible formats
- An improved NDIS portal and tools, combined with more straightforward processes that will reduce administrative costs.