Banks take all the credit from valued customers

Dear bank manager,

I’ve been with your bank for a long time. Decades, in fact. I’ve got several accounts with you, a credit card through you guys and even a mortgage.

But I don’t need to tell you all this because I think you already know. Because I got a letter from you a few days ago. 

It was a letter headed “we’re saying thanks .. where it counts”. A letter that talked about how I was such a good customer.

“You’ve been a customer with us for a while now,” you wrote with a nice touch of understatement, “and we think that deserves a little recognition”.

This got me a bit excited, I have to tell you, because it sounded like I was going to get some free stuff. And I love getting free stuff.

I grabbed the envelope the letter came in, turned it upside down and shook it – but nothing came out.

Okay, I thought, maybe this freebie isn’t a tangible thing. Perhaps I better read on and see if the letter can illuminate me.

And it could – my reward for being such a great customer was…. wait for it … a new credit card with a credit limit more than seven times what I have now.

Let’s face it. That’s really a present for you, isn’t it? If I buy more things on my card with that enormous credit limit, you earn loads more money by charging me interest.

You earn money while I get into debt – that’s a terrible present.

If you really wanted to “say thanks where it counts” as the top of this letter states, then maybe you’d give me something I want. 

Maybe you could pay off my credit card – that’d be nice. Or perhaps drop my home loan by $1000. But you won’t do that, will you?

Because that would leave you out of pocket, and I’m thinking you don’t like those sorts of presents.

Yours disappointedly,

Glen

The story Banks take all the credit from valued customers first appeared on Illawarra Mercury.

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