The Calalla Bay couple put in a claim after their bathroom and part of a brick wall suffered damage from a storm on July 5.

They paid their excess, put in a claim and told everything would be fixed.

The insurance giant was going to get its tradesmen into do the work and find accommodation for the couple while the work was completed.

Mr Gearside, due to a hereditary muscular condition, is wheelchair bound and the couple greatly appreciated what the NRMA would be doing.

Mrs Gearside, with with everything looking good, put in for her holidays last month because she needed to be with her husband and little dog Molly Pop.

“I need to be with Col because he does suffers from anxiety and the Molly Pop also stresses,” she said.

However, the NRMA then changed its mind and said they would give the couple money and then they would have to take care of the rest themselves.

Mrs Gearside does not know if she will be able to get more time off.

They thought loyalty counted for something and that would be treated with more understanding.

“I have been with the NRMA for 39 years and had everything - cars, boats, three houses, contents, caravans and greenslips - the lot insured with them,” he said.

“In that time one claim was made and it was in Sydney when someone kicked the back window in.

“We were not going to back down and, after 39 years, bugger them.”

Mrs Gearside said once she might had backed down but now as her husband’s care-taker she needed to make stand.

“It all could have been fixed by now but they have dragged it out,” she said.

NRMA has apologised for the way it treated the couple and they will be doing everything they promised.